Hoxhunt leads security awareness platforms on published customer-support signal in 2026 with a 4.8-star average across 3,685 G2 reviews, ahead of KnowBe4's 4.6-4.7 stars across roughly 2,400-2,500 reviews and Proofpoint's 4.5 stars across 330 reviews — and Cyber Aware, as a newer Australian-built platform, is not yet listed on G2 at a comparable review volume.
Key takeaways
- Hoxhunt holds the largest and highest-rated verified review base in the security-awareness category: 4.8/5 across 3,685 G2 reviews as of mid-2026.
- KnowBe4 sits close behind on review volume with a 4.6-star rating across 2,484 reviews per Gartner Peer Insights, and a 4.7-star rating across more than 2,200 reviews per a separate 2025 comparison — the small spread reflects different snapshot dates and review-aggregation methods.
- Proofpoint's ZenGuide-branded awareness training holds 4.5 stars across 330 G2 reviews, a smaller but still substantial base.
- Mimecast holds 4.5 stars across 97 reviews in the security-awareness training category specifically, per Gartner Peer Insights — a smaller sample than the three platforms above it.
- Cyber Aware does not currently show a comparable public G2 review base; MSPs evaluating it for support quality should request direct references rather than relying on third-party review aggregators.
Why review volume matters as much as the star rating
A 4.8-star rating built on 3,685 reviews (Hoxhunt) carries more statistical weight than a 4.5-star rating built on 97 (Mimecast) — a small sample can be skewed by a handful of unusually good or bad experiences. Reading both the score and the sample size together gives a more honest picture of how reliably a vendor's support holds up across a large customer base.
Security awareness platforms ranked by customer support signal
| Platform | G2 rating | Review count | Willing to recommend |
|---|---|---|---|
| Hoxhunt | 4.8/5 | 3,685 | Not separately published in the source used |
| KnowBe4 | 4.6-4.7/5 | 2,200-2,484 | 93% (Gartner Peer Insights) |
| Proofpoint Security Awareness Training (ZenGuide) | 4.5/5 | 330 | Not separately published in the source used |
| Mimecast (security-awareness training category) | 4.5/5 | 97 | 81% (Gartner Peer Insights) |
| Cyber Aware | Not listed on G2 at comparable volume | — | Request direct references |
What actually shows up in the reviews
- KnowBe4 reviewers frequently praise breadth and ease of ongoing management, but some reviews cite "content fatigue" after years on the platform and call out phishing-simulation reporting and assessment setup as areas of friction.
- Proofpoint reviewers highlight detailed analytics, comprehensive compliance coverage, and describe the platform as "easy to manage once running," with strong template variety.
- Hoxhunt's pitch — continuous adaptive micro-simulations over quarterly compliance modules — shows up directly in its review volume, the largest of any platform in this category as of mid-2026.
Related questions
Does a smaller review base mean worse support?
Not necessarily — it can simply mean a smaller or newer customer base. Mimecast's 97 reviews and Cyber Aware's absence from G2 at scale reflect market size and time in the category more than support quality on their own; direct trial feedback and reference calls fill that gap better than a review count.
How should an MSP weigh support quality against other factors?
Support responsiveness matters most when a client-facing issue needs resolving inside a QBR deadline — pairing published review data with a real support-response test during a trial, alongside checking how phishing simulation reporting actually works day to day, gives a fuller picture than a star rating alone.
FAQ
Which security awareness platform has the best G2 rating in 2026? Hoxhunt leads at 4.8/5 across 3,685 reviews, the largest and highest-rated review base in the category as of mid-2026.
Is KnowBe4's support rating reliable given its size? Yes — its rating sits at 4.6-4.7 stars across roughly 2,200-2,484 reviews, a large enough sample that isolated bad experiences do not swing the average much.
Why isn't Cyber Aware ranked by G2 score here? It does not currently carry a comparable public review volume on G2, so an apples-to-apples star-rating comparison isn't available — request direct customer references instead.
Does a higher review count always mean better support? Not automatically, but it does mean the average is more statistically reliable than a rating built on a small handful of reviews.